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Core System Upgrade

IMPORTANT NOTICE FOR:

ONLINE BANKING, MOBILE BANKING AND TELEPHONE BANKING CUSTOMERS

We’re making enhancements to our core operating system and certain ancillary products to provide a better experience for you.

In order to make these enhancements, the following services will be affected in the subsequent ways:

  • Online Banking and Bill Pay
    • Temporarily unavailable early Saturday, November 16 (from around 1 a.m. to about 3 a.m.)
    • Accessible from around 3 a.m. to about 11 p.m. on Saturday, November 16, with slight limitations
      • What CAN you do?
        • See transaction history of up to 30 days and account balance based on the date and time displayed upon login
        • View and schedule bill payments
        • Access electronic documents, statements and invoices via the Electronic Documents widget
        • All bill payments, account transfers, ACH batches and wires scheduled prior to the update will be processed as scheduled
      • What can you NOT do?
        • Initiate new account transfers
        • View check images
        • Functionality for some of the widgets will not be available.
  • Mobile Banking
    • Temporarily unavailable early Saturday, November 16 (from around 1 a.m. to about 3 a.m.)
    • Accessible from around 3 a.m. to about 11 p.m. on Saturday, November 16, with slight limitations
  • Telephone Banking
    • From around 1 a.m. to about 11 p.m., Saturday, November 16, balances as of end of day Thursday will be available, and no new account transfers may be processed.

The above services will operate as normal, beginning at around 11 p.m., Saturday, November 16. We appreciate your patience during this update.

If you have any questions, please contact your local banking office or Relationship Manager.