Guiding Principles & Core Values
- Operate a sound, efficient, growing, and highly profitable company.
- Identify and respond to our internal and external customers’ needs and expectations in an ever-changing financial environment.
- Provide 21st century financial solutions to our customers that are designed to meet their current and future needs.
- Provide an attractive return for our shareholders.
- Furnish positive leadership for the well-being of all the communities we serve.
- Continuously develop a challenging and rewarding work environment for our employees that focuses on working as a team.
- Conduct our work with integrity and professionalism.
- Build personal relationships based on honesty and integrity.
- Treat people fairly and speak with candor and care.
- Develop people to their highest potential.
- Coach for improved performance.
- Show a passion for winning.
- Act like business owners.
- Celebrate individual and team successes often.
- Communicate with strategic purpose and aim for consistency.
- Hold ourselves and our teammates accountable for results.
- Always use good, sound judgment when engaging with customers and seek help with decisions when we are uncomfortable.