Digital Upgrade FAQs

We're here to help. Find some common questions here.

We're here for you and your questions about the September 22 upgrade.

If you don't see your question listed or need to discuss anything further, please contact us at 1.800.240.8190  or send us a message through the link below.

  • You will log in with your existing username and password. 
  • You will also be asked to provide a phone number in order to set up Two-Factor Authentication to help safeguard your account.

For security reasons, the “forgot password” function will not work for your initial log on to the new platform. If you have forgotten your username and/or password, please contact us at 1.800.240.8190 to have it reset.


Two-Factor Authentication (2FA) is a security feature that helps safeguard your account information when users provide two distinct form of identification. To implement 2FA, you will need to enroll a phone number (mobile or landline). Once this information is entered, you’ll choose one of three options to receive a one-time verification code:

1. Text message to the mobile phone entered,

2. Automated phone call to phone number entered, or

3. Authenticator App (download the Authy app here).

** If you are banking from outside the USA, you will be required to download Authy or another 3rd party authentication app in order to receive a text verification code.

After entering the verification code, if you are logging in from a secure computer, you have the option to select “Don’t ask for code again on this computer.” This allows you to avoid having to enter a verification code during each login. This option should never be selected on a shared or public computer.

Yes, your username and password will stay the same. 

  • We recommend downloading the current version of Google Chrome, Microsoft Edge, Firefox, or Safari*. 
  • Microsoft Internet Explorer is not a supported browser and you may be denied access to the platform.
  • To download the latest browsers, click the links below:
*Safari is not available for Windows access. To find out more information, visit: https://support.apple.com/en-us/HT204416
If do you not automatically see your accounts upon login, please refresh the page or log out and log back in. If you do not still see your accounts listed on the dashboard, please call your local branch for further assistance.
  • If you go to our existing app, it will automatically prompt you to download the new version, named “AMNB”
  • Note, the first time you log in, you will need to enter your existing credentials and you will not be able to log in using biometrics until you have successfully logged on to the new app. 
  • You will also be asked to provide a phone number (mobile or landline) in order to set up Two-Factor Authentication to help safeguard your account.

Biometrics will not work for your initial log in to the app. Please be sure you know your username and password prior to conversion so you can log in. Once you successfully log in, you can turn on biometric access again.

For security reasons, the “forgot password” function will not work for your initial log on to the new platform. If you have forgotten your username and/or password, please contact us at 1.800.240.8190 to have it reset.

Yes, the Apple app is available on the App Store and the Android app is available on Google Play. 
Yes, the mobile app is compatible with iPhone and iPad devices running iOS version 11 or newer, and Android phones and tablets with version 5.0 or newer. Devices must have access to the internet.
Yes, we'll bring over all of the transactions you see in your current banking experience.
The stand-alone MyCardRules app allows you to set a wide range of controls and alerts for your debit card. Good news, this feature is built right into the new experience. However, your settings do not carry over from MyCardRules. You may find it easiest to set up your preferences in our online banking or mobile app and then delete your MyCardRules app, starting September 22nd.
Your Mobile Deposit enrollment will continue with no need to enroll again.
If do you not automatically see your accounts upon login, please refresh the page or log out and log back in. If you do not still see your accounts listed on the dashboard, please call your local branch for further assistance.
  • Yes, we'll bring over all of the transactions you see in your current banking experience. 
  • If you use bill pay, your existing bill payments and payees will automatically appear in the new system. 
Yes, all scheduled payments and bill payees will continue to be available.
All scheduled and recurring transfers between American National accounts will continue.
Your electronic statement preferences are carried over, no need to enroll again. If you'd like to sign up for electronic statements, you can sign up by clicking into any account in the new mobile and online banking and get started.
Unfortunately, this is one item that won't transfer. You will need to re-enter them in the new platform starting September 22nd. 

Still need help? Submit your question through this link.