Franklin Community Bank Customers Welcome
Franklin Community Bank Customers:
Welcome to American National!
The weekend of May 15-17, Franklin Community Bank accounts transitioned to American National. The information below summarizes key changes that took place in preparation for and during the account transition. If you have any questions or concerns, feel free to call your local branch or 855.860.4184.
Account Names, Numbers and Benefits
Debit and ATM Cards
Local Offices and People Who Serve You
Online Banking, Bill Pay and eStatements
Franklin Community Bank accounts transitioned to a comparable American National account the weekend of May 15-17. Franklin Community Bank customers were notified of this change via a mailing dated April 15, 2015. Click here to download a PDF of our Products and Services Guide which details the type of account you were transitioned to as of May 18.
Franklin Community Bank customer account number(s) did not change, and you may continue to use Franklin Community Bank checks and deposit slips until your supply runs out. When you need a new supply, you will receive American National checks and deposit slips. If you order from vendors other than the bank, you will need to supply the new American National routing number to those vendors. Contact your local branch for details.
All Franklin Community Bank ATM and debit cardholders who used their cards within the last year received a new American National debit or ATM card between May 5 and May 15. American National cards are ready for use once activated by following the instructions accompanying the card. All recurring payments/debits should be updated with the new debit/ATM card account number. All Franklin Community Bank ATM and Visa debit cards were deactivated at Midnight on May 17.
All office locations, phone numbers and people who serve you remained the same. As of May 4, the Southlake Office lobby and drive-thru began operating on a slightly different schedule: 8:30 a.m.-5 p.m., Monday-Friday. The Rocky Mount and Westlake Offices continue to operate on the same schedule, including Saturday hours of 8:30 a.m. - Noon.
FCBVA.com transitioned to AMNB.com on Monday, May 18.
Following May 18, all loan payments should be mailed to American National Bank and Trust Company, Attention: Loan Operations, PO Box 191, Danville, VA 24543. You may also make payments at any branch, and your existing Franklin Community Bank loan payment coupon books may still be used.
Franklin Community Bank Online Bill Pay, Online Banking and eStatment services experienced scheduled outages as detailed below.
- Bill Pay through Franklin Community Bank was unavailable from Monday, May 11 – Sunday, May 17. Payments scheduled prior to May 11 were processed; however, customers could not schedule new payments or edits to existing payments during the aforementioned dates. Bill Pay service resumed on Monday, May 18 via American National’s Online Banking system.
- eStatement had to be saved or printed by Thursday, May 14. Franklin Community Bank eStatement history did not transfer to American National Online Banking. If you did not save or print your eStatements, past statements are available upon request by contacting your local branch.
- Online Banking was not available beginning at 5 p.m. Friday, May 15 through 8 a.m. on Monday, May 18. On or shortly after the 18th, Online Banking users need to complete a few quick, easy steps in order to access your account using American National’s Online Banking system. During the initial login, users create a new Online Banking password, and Bill Pay users should review and verify payees’ payment addresses and upcoming payments. eBills will also need to be reestablished as they will not transfer from the Franklin Community Bank system. Review the Online Banking Initial Login information for more details.
Your final Franklin Community Bank statement(s) include transactions through May 15 and will be mailed the week of May 18. On and after May 18, your statements will reflect your new American National account.
Franklin Community Bank credit card service will continue without any changes at this time.