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Treasury Management Platform Upgrade FAQ


FAQs - May 23, 2022 Treasury Management Upgrade

If you don't see your question listed or need to discuss anything further, please contact us at 1.800.240.8190 or send us an email through the link below.

The conversion will take place Friday May 20 until it launches on Monday, May 23. Please note that your online and electronic banking services, including Cash Management, will not be available during that weekend.

During this systems upgrade, our Cash Management services will not be available between close of business on Friday, May 20 and Monday, May 23.

As a precaution, we suggest that you back up any information you may have from your own database no later than Friday, May 20. Our new and improved Treasury Management platform and Treasury Management App will be introduced Monday morning, May 23 and will offer you many new features and benefits.

We began contacting all Treasury Management customers in April to provide you with a Company ID for the Treasury Management platform. Please hold on to this ID. On Monday, May 23 you will receive a “Welcome” email from us. You will need this email as it contains a link to access the new Treasury Platform the first time you log in. Once on, you’ll need to enter your Company ID and Login (User) ID. You will be prompted you to create a password, establish additional security, and accept the terms and conditions. Upon successfully setting up your account, you will then be directed to your Account Dashboard. Note, if your account is enrolled in e-Statements, you will not need to re-enroll. You will continue to receive your statements electronically as you have in the past.

First Time Log in Guide                               First Time Log in Demo

No. All of your deposit and savings accounts and loans will remain exactly as they are now, and your account number(s) will not change.







During our conversion, any scheduled bill payments will be processed as usual. If you need to schedule any payments during this period or make any changes or delete bill payments, you should do so by Friday, May 20.

When you access the new Bill Pay site, after logging in to the Treasury Management platform, you will see that it is virtually the same as the current system with slight changes to the look and feel of the new Bill Pay screens, but all your bill payment information, including your payees, recurring payments, and history, will be transferred to the new system. However, we do ask that you verify the payee information the first time you pay a bill. For existing Bill Pay users, while all information will be transferred to the new system, you will need to agree to the Bill Pay terms and conditions, but you will not have to re-enroll.

All statements will be converted to the new system and access to them will remain the same. If your account is enrolled in e-Statements, you will not need to re-enroll. You will continue to receive your statements electronically as you have in the past. We do recommend you regularly save statements for historical reference.

Cash Management services will not be available between close of business on Friday, May 20 and until the new platform launches on Monday, May 23. Prior to conversion, if you wish to modify a current online transaction, please be sure to complete all changes no later than close of business on Friday, May 20.

After you have successfully logged in to Business Online Banking, our system will enable you to securely access the tools you use.

No, unfortunately account alerts will not transfer and will need to be set up again in the new platform.

Yes, your ACH batches will transfer to the new platform.

Yes, your wire templates will transfer to the new platform.

You will access remote deposit the same way you do today. We will also now be offering mobile deposit through the new Treasury Management app.

Yes, customers that use Positive Pay will have to set this up again in the new platform. To make things a little easier for you, we suggest taking a screen grab of your current Positive Pay set up and saving it so you have something you can reference when you go to set it up in the new Treasury Management platform.

Our system upgrades will require you to make changes to your Intuit Quicken, QuickBooks, or Mint software. These services may be interrupted during this time.

Prior to Friday, May 20, you should complete a data file backup and a final transaction download to ensure a smooth transition. It is critical to complete the final download before this date because transaction history might not be available after the upgrade. Please also carefully review your downloaded transactions after completing the migration instructions to ensure no transactions were duplicated or missed on the register.

On Monday, May 23, you will be able to complete the remaining steps on the conversion instructions. You will complete the deactivate/reactivate of your online banking connection to ensure that you get your current Mint, Quicken or QuickBooks accounts set up with the new connection.

Conversion Instructions


AMNB’s Treasury Management supports the most recent release and the last-released versions of the following browsers: Microsoft Edge™, Google Chrome™, Mozilla® Firefox®, and Apple® Safari®.

The Company ID is the specific code that AMNB Treasury Management uses to identify your company. Users need this code to log in to Treasury Management. This code will be provided to your company’s administrator.

No; after you log in for the first time, your login credentials will be the same on both platforms.

We began contacting all Treasury Management customers in April to provide you with a Company ID for the Treasury Management platform. Please hold on to this ID. On Monday, May 23 you will receive a “Welcome” email from us. You will need this email as it contains a link to access the new Treasury Platform the first time you log in. Once on, you’ll need to enter your Company ID and Login (User) ID. You will be prompted you to create a password, establish additional security, and accept the terms and conditions. Upon successfully setting up your account, you will then be directed to your Account Dashboard. Note, if your account is enrolled in e-Statements, you will not need to re-enroll. You will continue to receive your statements electronically as you have in the past.

First Time Log in Guide                      First Time Log in Demo

  • Administrators have access to the user settings, including adding, editing, deleting, and approving company users in Treasury Management. Administrators also have the ability to set entitlements and limits for all users, increasing the security of the platform. They also have the ability to restrict login access based on IP address and time of day.
  • Super Users have access to all accounts and transactional permissions enabled for the company.  In order for a user to have access to user settings and all transactional functions, the user should be set up as both an “Admin” and a “Super User.
  • Users are provided entitlements to perform certain actions (such as ACH, Wires, etc.) by Admins.

Yes! Please visit this page for a library of demos to help you with the new Treasury Management platform.

TM Demos

Yes, we are pleased this upgrade will now include a Treasury Management banking app for Apple and Android customers. Please download the app at the respective stores so you can bank from anywhere!

If you have questions or need assistance with accessing your accounts or other details, we are here to help. Please call us at 800.240.8190, email TMsupport@amnb.com, or contact your local branch. You may also communicate with our Customer Care Center by sending a secure message using the Message Center within the TM platform.













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