Two-Factor Authentication

New & secure login process going live December 15

Two-factor Authentication

In our digital world, the threat of fraud and cyber crime is constant  - and unfortunately, the new normal. With fraudsters becoming more sophisticated in their techniques, it’s important that we take additional measures to safeguard your accounts. Beginning December 15, we will be adding two-factor authentication (2FA) for your protection.

Upon going live on December 15, when you log in to your account, you will be guided through the steps below and outlined in our login guide to enroll in 2FA.

2FA Enrollment Process

  • On or after December 15, 2021, log in to online banking with your existing username and password.
  • You will then be prompted to provide a phone number.
  • Once this information is entered, you’ll choose one of three options to receive a one-time verification code - 1. text message to the mobile phone entered (recommended), 2. automated phone call to phone number entered, or 3. authenticator app (download the Authy app here)
  • Upon successfully verifying the code, you will be asked for your secure token code prior to accessing online banking

** If you are banking from outside the USA, you will be required to download Authy or another 3rd party authentication app in order to receive a verification code.

Two-factor Authentication FAQs

The basic principles of 2FA involve using at least two of three different forms to identify and authenticate a user. These are something you know, something you have, and something you are. Something you know is typically a username and password; something you have is a possession – like a token or a credit card and something you are could be biometrics, like facial recognition, a fingerprint or eye scan.

Yes, these will not change. But we do recommend updating them on a periodic basis.

After entering the verification code, if you are logging in from a secure computer, you have the option to select “Don’t ask for code again on this computer.” This allows you to avoid having to enter a verification code during each login. This option should never be selected on a shared or public computer.
Since not all customers require tokens to access their online banking accounts, we needed to add this layer of protection to ensure all accounts are safeguarded.